DARTS recognizes the transition involved in aging and their history reflects their adaptiveness to address changing community aging needs. DARTS services empower older adults to age independently in place and support caregivers. Their services are available to all seniors and caregivers regardless of income, race, and background.

Like many nonprofits, DARTS struggled with resource and expertise constraints when it came to maintaining their IT systems. Balancing these technical challenges alongside their ongoing operational demands was a constant hurdle. Their IT partner had to not only understand the unique pressures nonprofits face but also provide IT support in a way that was approachable, using plain language to ensure non-technical staff could easily follow along. Additionally, they sought someone who could seamlessly integrate with their team and act as an extension of their organization, helping them stay focused on their mission while ensuring their technology needs were fully met.

Point North Networks took the time to understand DARTS’ team and workflow, prioritizing a tailored, approachable experience. Instead of overwhelming the staff with technical jargon, PNN adopted a down-to-earth, relatable approach, meeting the team at their level of technological expertise. By identifying key areas for improvement, PNN enhanced performance and efficiency through responsive support, practical cybersecurity training, and customized Managed IT Services. The result? A reliable, streamlined system designed to meet DARTS’ mission of creating connections that enrich aging.

Point North has been a game-changer for the DARTS organization. The PNN team goes above and beyond to truly understand their tech needs, providing tailored solutions that align with their mission. The staff at PNN take the time to explain technology in a way that’s accessible and easy for everyone to understand, regardless of technical expertise. Thanks to PNN exceptional support and expertise, DARTS can devote more energy and resources to what they are truly passionate about — making a meaningful difference in the lives of older adults and supporting their community with confidence.